Case Study
State Automobile Licence Renewals
Operation Management., Jay Heize., Barry Render., Tenth Edition., Pearson., p. 408

  1. What is the maximum number of application per hour that can be handled by the present configuration of the process? number 1
  2. How many applications can be processed per hour if a second clerk is added to check for violations? number 2
  3. If the second clerk could be added any where you choose (and not necessarily to check for violations as in question 2)  what is the maximum number of applications the process can handle ? What is the new configuration number 3
  4. How would you suggest modifying the process to accommodate 120 applications per hour ? What is the cost per application of this configuration? number 4